Three tiers, one principle: the consultants answering your questions are the ones who built your configuration. Pricing is scoped to your environment during a short discovery call.
Coverage spans your full stack — Business Central & ERP, Power BI reporting, and the CRM and digital-intelligence tools connected to it — not just the core ERP system.
All plans are scoped and priced after a short discovery call — every environment is different, and we don't believe in one-size pricing for systems this important.
Never a rotating, anonymous queue.
You can see status and history at any time.
You'll know what to expect before you need it.
The team already knows your configuration and history.
| Feature | Essential | Business | Enterprise |
|---|---|---|---|
| Help desk coverage | Business hours | Extended hours | 24/7 |
| Response time priority | Standard | Priority | Fastest available |
| System health check | Quarterly | Monthly | Continuous monitoring |
| Minor enhancement requests | — | ✓ | ✓ |
| Dedicated account consultant | — | ✓ | ✓ |
| Technical account manager | — | — | ✓ |
| Roadmap & optimization reviews | — | Quarterly | Ongoing |
| Custom SLA available | — | — | ✓ |
Yes — plans are reviewed at renewal or any time your support needs change. Most clients start on Essential or Business and move to Enterprise once they're running multiple entities or the system becomes mission-critical to daily operations.
Both options are available. Pricing is scoped to your environment during the discovery call, and we'll walk through the billing structure that fits your budgeting cycle before anything is signed.
Larger enhancement work — new modules, major reports, additional integrations — is scoped and quoted separately as a fixed-price project, so your support plan cost stays predictable.
No re-explaining your chart of accounts, your warehouse setup, or why that one workflow works the way it does. We built it — we remember it.